Returns & Exchanges

At Luxe Research, we stand behind the efficacy of our formulas; if you are not completely satisfied with your purchase, you may return products within 30 days of delivery for a full refund. We strive to ensure your skincare journey is seamless, offering complimentary return shipping on all domestic orders.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Carefully pack the items in their original packaging, ensuring all glass vials and containers are secured to prevent damage during transit.

3

Attach the Label

Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.

4

Receive Your Refund

Once our laboratory team receives and inspects your return, a refund will be processed to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing